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Popup

Note

Our popup is presented as an isolated web-component using the Lit framework developed by Google.

Introduction

The nps.today popup is an easy to use solution to collect nps-answers from any website with just a small code snippet. The popup comes with a basic default styling.

Showcase of popup
Popup showcase

Mobile ready

Showcase of popup on mobile
Popup showcase on mobile

Getting Started

Create a manual campaign on nps.today dashboard or select an existing campaign.

Allow duplicates

When creating the campaign it is recommend to check the "allow duplicates" setting, if the same mail is used to answer te survey and duplicates are not allowed, the second time the user answers the survey it is ignored. Be sure to keep this in mind when designing the popup.

Load the popup by adding this to the header of your site:

Script to load popup
<script
  type="module"
  src="https://static.nps.today/popup/nps-today-survey-b42c913f.js"
></script>

Add the following snippet to the body of your site where you want the popup to be, and replace the attribute values to fit your needs:

Full popup snippet
<nps-today-survey
  campaignid="<campaignId>"
  showpopupaftermilliseconds="20000"
  showpopupafterpageviews="10"
  showlogo="true"
  position="right"
  respondentemail="johndoe@example.com"
  respondentfirstname="John"
  respondentlastname="Doe"
  respondentphoneno="+4512345678"
  respondentexternalid="987654EXT"
>
</nps-today-survey>

HTML attributes

The survey requires some HTML attributes to work correctly and some are optional, but will make sure the survey works as intended.

HTML attributes only accepts strings

The HTML attributes only accepts strings, so if you want to use a number, you need to convert it to a string. For example, if you want to show the popup after 20 seconds, you need to write showpopupaftermilliseconds="20000". If you want the popup to show after 99 page views, you need to write showpopupafterpageviews="99".

Required attributes

Attribute Accepted values Description
campaignid uuid Value is retrieved from nps.today dashboard on the specific campaign
showlogo "true" or "false" Whether or not the nps.today logo should be rendered
position "right" or "left" Position of the survey on the web page
respondentemail string Mail for the respondent, can be omitted if respondentphoneno is present
respondentphoneno string Phone number for the respondent, can be omitted if respondentemail is present

Optional attributes

Attribute Accepted values Description
respondentfirstname string First name of the respondent
respondentlastname string Last name of the respondent
respondentexternalid string External ID of the respondent e.g. to later link with your crm system
showpopupaftermilliseconds integer Delays the popup from showing before x milliseconds
showpopupafterpageviews integer Delays the popup from showing before x page clicks

The popup uses cookies to store information about the user, the cookies are used to make sure the popup is not shown to the same user multiple times. The cookies are set to expire after 30 days.

When using the attribute showpopupaftermilliseconds a cookie will be set in the browser to make sure the popup is not shown before the specified time has passed.

When using the attribute showpopupafterpageviews a cookie will be set in the browser to make sure the popup is not shown before the specified amount of page views has been reached.

When the survey in the popup is answered, a cookie will be set in the browser to make sure the popup is not shown to the same user again.

Known issues

At nps.today we are just humans like you and humans make mistakes. So we encourage all our users and employees to report any errors they find to support@npstoday.com so we can be transparent about stuff that is not working.

Known workarounds are marked with

WordPress issues

When adding the popup it is currently not rendered, because of limited JavaScript usage on WordPress sites.

workaround: A workaround might be found here.

Styling

The popup inherits the fonts from the body-tag of website it is embedded on. The popup is designed to be as unobtrusive as possible, so it is not recommended changing the styling of the popup. However, aspects of the popup can be changed by adding the following CSS to the website, that the popup is embedded on.

Custom styling
nps-today-survey {
  font-family: "Times New Roman", Times, serif; /* Overrides the font family */
  --popup-width: 30rem; /* Width of the popup */
}