Alerts comes in two formats. Email notifications and webhooks. Both are triggered by different events in nps.today. These events are most often when a new response is recieved.
Alerts are configured in the bottom of the very last page of the campaign editor.
- Go to the
- Click the dropdown in the top right corner
Next untill you reach page 4 of the campaign editor
- Scroll down to the bottom untill you reach a headline saying
- Click on
- Choose the
rating range you wish the alert to trigger on
- Choose the recipient of the alert
save on the right, in case of webhook you need to click test first as we only save webhooks that get a 200 OK response.
- Save the campaign
Dynamic alert recipients
You can choose between 6 different recipients.
|E-mail to sender||Will send an email notification to the sender of the survey. Many uses email@example.com and this case will not do anything. If you send all surveys from the same sender firstname.lastname@example.org all alerts will go to this. Use this if you change sender depending on who or what triggered the survey and the alert should be returned to the same email as sender.|
|E-mail to company responsible employee||In B2B scenarios, this will send an email notification to the employee you have set to be responsible for a specific company, regardless of who is responsible for the survey participation or respondent.|
|E mail to responsible employee for respondent||Will lsend an email notification to the employee who is set as the responsible for a respondent. This is only used if you knowingly have configured an employee to be responsible for a specific respondent at all times, like a key account manager.|
|E-mail to employee responsible for send-out||
|Webhook call||This will trigger a post request to the URL you provide containing information about a response. please use the
Currently we only offer email notifications for new responses based on what rating is given.
Further triggers on different events or actions based on external events can be configured using services like