Set up default county code

A country code is needed for nps.today to send out a text message survey. Because of this, you are able to decide a default country code, which takes effect, if no country code is provided on the phone number. This way, even if some phone numbers are missing a country code, your surveys will still be delivered correctly.

This is especially useful if your phone numbers in another system (that sends data to nps.today) do not include country codes.

Phone number format

Phone numbers provided to nps.today should always follow the E.164 format. This ensures the most reliable way of sending surveys.

To read more about the E.164 format and deliverability, please visit this page.

Set up Default country code

To set up default country code Go to: Account → Providers → Select your default country code.

No default country code selected?

If there is no default country code selected in your provider setup, it will by default be set to Denmark (+45).