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Changelog 2021

2021-12-14

Platform Update Status

We are thrilled to announce that our platform upgrade from Sunday December 12th went smooth, as expected. We had a total downtime of 18 minutes, and are now fully migrated to our new backend platform.

For you, this means that our API’s will respond faster, emails and text messages are pushed much faster to the respondents, our frontend is much more responsive, and reports should be generated faster. In fact, the migration will speed up our platform with up to 400 % in some cases!

Much of this may be invisible to you as an end-user. But believe us, it makes a HUGE difference for our future development.

That being said, we may have missed a thing or two in our migration testing. So please let us know, if you or some of your colleagues find something that does not work like it used to, after our change. Any findings can be sent to support@npstoday.com and will be forwarded directly to our developers.

2021-12-10

Platform Upgrade

As of Sunday December 12. we will upgrade our backend (API) to run on the entirely new Microsoft .NET 6 engine, this is a huge leap for us coming from the .NET 4.7.2 engine. The Microsoft .NET 6 engine offers our developers way better tools to develop faster, better and more securely to provide you with even more integration options, faster response times and more stability.

Updated DPA

While we have your attention, some of you may be interested in knowing that GDPR and security is a very high priority for us. We took our time to update our general Data Protection Agreement to make sure it lines up with our vision and continuous platform upgrades. You can find the most recent version of our DPA here

2021-10-08

nps.today Platform

Added ✅

  • Campaigns can now be sorted by name
  • Campaigns have an option to force responses to be anonymous.
  • Added default template language for Bulgarian.
  • The excel report Full report now includes the custom field

2021-10-07

nps.today API

Added ✅
  • "Custom"-field now added in Excel Reports

nps.Salesforce

Added ✅
  • It is now possible to Embed NPS surveys in Salesforce

2021-09-08

nps.today Platform

  • Alerts not being sent out(Identified 08/23/2021 - fixed 08/23/2021)

nps.today API

Added ✅
  • "MsCrmId" added on campaignmember. this is used for Dynamics CRM customers who'd like to integrate with out Dynamics CRM plugin.

nps.zapier ⚡

Changed 🚧
  • Sorting order is now corrected

nps.Puzzel

Added ✅
  • Countrycode handling for phonenumbers

2021-08-10

nps.today API

Added ✅
  • New Email provider. Select between multiple Email providers for sending out surveys.

nps.PowerAutomate

Added ✅
  • new "Custom field" in "new campaignmember"
Fixed 🔨
  • refactored text in connector description
  • removed "campaignId" field with campaign dropdown
  • Fixed missing user comment in trigger(problem identified 07/14/2021- fixed 07/29/2021)

nps.Puzzel

Added ✅
  • Send survey based on call duration is now avaliable

nps.zapier ⚡

Added ✅
  • Added custom field in CampaignMember -> New CampaignMember Trigger

New Connector! 🥳

nps.PowerAutomate

The Power Automate nps.today connector allows your system to communicate with the nps.today platform without a direct integration. Read more on the connector here!

2021-07-13

nps.today Platform

Added ✅
  • Relations tab now has a search by email feature on employees
  • Now show error message for users with scripts disabled. Scripts are required to use our platform.
  • Now shows error message for users accessing the platform using Internet Explorer.
Changed 🚧
  • Saving response comment and metadata. This is helpful whenever the respondent decides to close the nps survey without submitting.
  • Respondent, Employee and Companies tabs in the relations tab now default to 10 elements pr page.
Fixed 🔨
  • API keys now correctly get their given name.

nps.today API

Added ✅
  • New additional SMS provider
  • Overall improvements of the API.
  • Security updates
  • new Endpoint: {baseURL}/bi/sms
  • new Endpoint: {baseURL}/bi/emails
Fixed 🔨
  • Alerts not being sent to responsible employees(problem identified: 06/16/2021 - fixed: 06/25/2021)
  • Excel reports not taking date range(problem identified: 06/15/2021 fixed: 06/16/2021)

nps.salesforce

Added ✅
  • Custom pick for sending NPS survey status

nps.Puzzel

Added ✅
  • New NPS score graph in Agent window
Fixed 🔨
  • Widget flickering issue

2021-06-14

nps.today Platform

Added ✅
  • IVR management and visualization tab.
  • Clone campaign feature: When looking at a specific campaign, press the dropdown menu in the top right corner and click clone to make an exact copy of the campaign.
  • Visual representation of campaign delivery types in the campaign overview (SMS, Email, Link, Manual).
  • Two Factor Authentication can now be setup for all users using SMS based one time passwords (settings -> security)
Changed 🚧
  • Saving response comment and metadata. This is helpful whenever the respondent decides to close the nps survey without submitting.
  • Metadata had been renamed to "Extra Questions" as this seems more suitable.

nps.today API

Added ✅
  • Overall performance improvements of the API.
  • Endpoint for cloning campaigns through the api at {baseUrl}/campaigns/{id}/clone
  • Security updates.
  • New route for Bulk data. {baseURL}/bi. This route is dedicated to fetching large amounts of data from the nps API.
  • Endpoint: {baseURL}/bi/employees
  • Endpoint: {baseURL}/bi/campaigns
  • Endpoint: {baseURL}/bi/campaignmembers
  • Endpoint: {baseURL}/bi/responses
  • Endpoint: {baseURL}/bi/companies

nps.salesforce

Added ✅
  • Overall improvements
Fixed 🔨
  • Grammatical error in PGap model
  • Fixed "close case" when no contact is attached
  • Decimal number in charts
  • Graph improvements
  • Show responsible person for agent rating in reports

2021-05-17

nps.today Platform

Added ✅
  • "Opt-in/Opt-out" feature for GDPR consent on the nps survey.
Fixed 🔨
  • Some customers experienced "invalid guid" error on reports. This issue is now fixed.
Changed 🚧
  • Removed "blank page" when downloading a report and replaced with a loading spinner

nps.today API

Added ✅
  • Overall improvements of the API.

nps.zapier ⚡

Added ✅
  • Extended documentation for use cases

2021-04-19

nps.today Platform

Added ✅
  • Closed campaigns now have an option to ignore responses given after closed date.
  • All templates and campaigns now has a default text shown to the respondent when a campaign is closed and further responses are rejected.
  • Text displayed to respondent when responding to closed campaign can now be set to any custom text on campaigns and templates
  • Completion Text, including custom text for promotor, passive, detractor now accepts HTML for some degree of custom formatting. Use with care!

nps.today API

Added ✅
  • Employees has a new field "ExternalID" intended for using an ID from a given source system where you manage your employees
  • Employees can now be retrived and added only using an ExternalID
  • Delete caching functionality on POST:/cache/clear
  • GET responses by phonenumber
  • P-Gap Support
  • GET employee on externalID
  • Control the responses that should be visible to the public

nps.zapier ⚡ (NOTE: Will be released 2021/04/19)

Added ✅
  • Extended support for Zapier Triggers & flows
  • New Response Trigger
  • New Campaignmember Trigger
  • Add Employee Action
  • Add Respondent Action

nps.salesforce

Added ✅
  • Added P-Gap Support (Starting from v1.1)
  • Added support for P-Gap(Agent Rating) on closed case
Changed 🚧
  • Removed Red popup in graphs for P-Gap