Zendesk Product Card
Product Description
nps.today is the leading NPS-based, omnichannel survey engine for Zendesk. This integration lets you handle your customer satisfaction and loyalty across service and sales, without manual processes, without switching between systems, and without a large IT project.
Setup automated satisfaction and loyalty surveys, get an overview of your costumers’ experiences, take actions based on the customers ratings and feedback, and improve customer loyalty.
Find the nps.today app on Zendesk here.
MEASURE
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Set up and manage branded surveys
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Set up automated survey triggers based on data or events in Zendesk
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Set up NPS triggers in other customer systems
UNDERSTAND
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Make NPS responses visible on tickets
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Analyse and visualize nps.today data with Zendesk Explore
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Make NPS responses visible in all your other customer systems like Salesforce, Teams, Slack, and Outlook
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Identify trends with manual or AI based tagging/categorization
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Analyse NPS responses in your favorite BI system, incl. the plug & play app for PowerBI
ACT
- Set up automated email alerts and notifications based on responses, both from nps.today and Zendesk
Key Features
Send Survey
Automated surveys
Automate survey send out with trigger logic inside Zendesk.
See below example on a trigger sending a survey after a ticket is solved.
Embedded surveys
Embed your surveys in Zendesk emails as seen below.
In-chat survey with Messaging
Survey your customers directly in Zendesk Messaging.
View response data in Zendesk
View responses related on the ticket
View response data related to the ticket requester with the nps.today App widget.
Add response data to ticket
Map response data on fields on the related ticket.
Use response data with Zendesk Explore
Use response data in Zendesk to analyse and visualize data with Zendesk Explore.
See example below on average rating over time.
Close the loop
Set up automated email notification
Create automated email notifications to employees to act on incoming responses.
