Puzzel

Admin set up
- Go to Puzzel admin portal
- Navigate to Widget Administration and add widget
- Name and Title should be "
nps.today
" - Url should be "
https://puzzel.nps.today
" - Make sure Handshake and Allow to get Puzzel access token are set to ☑️
- Type should be "
Widget
" - Click Add widget
- Name and Title should be "
- Unfold the settings for the newly created widget and click Add widget property
- Key should be "
APIkey
" - Default Value is your api keys from app.nps.today
- Type should be "
Password
"
- Key should be "
- Navigate to Tab Configuration and add tab
- Call it "nps.today", and click Save changes
- Click the newly created tab, and click Insert a widget
- Find "nps.today" and click Add widget and then Save changes
- Click JSON Editor
- Replace
"options"
with the json-snippet further down (optional: keeps the widget open all the time on the agents puzzel view) - Replace
"header"
with the json-snippet further down
- Replace
- Click Apply then yes then Save
- Navigate back to Tab Configuration
- If the entire company should use the widget
- Click ☑️ at "nps.today" under Company/Inherit
- Set the value to on
- If only a user group should use the widget
- Click ☑️ at "nps.today" under Selected User Group/Inherit
- Set the value to on
- If only a user should use the widget (e.g. for testing)
- Select the User Group the user is in
- Click ☑️ at "nps.today" under Selected User/Inherit
- Set the value to on
- If the entire company should use the widget
- The widget should now pop up next time an agent logs in at agent.puzzel.com. 🎉
Configurations
"options": [
{
"key": "alwaysOpen",
"value": true,
"text": "Tab is always open",
"typeId": 3,
"enabled": true
},
{
"key": "leftTabset",
"value": false,
"text": "Default opened in left tab-set",
"typeId": 3,
"enabled": true
}
],
"name": "nps.today",
"singleton": true,
"header": {
"title": "nps.today",
"info": null,
"icon": null,
"iconClass": "fa-solid fa-square-poll-vertical",
"class": null,
"color": "#000000"
},