Puzzel

Admin set up

Go to Puzzel admin portal
Navigate to Widget Administration and add widget
1. Name and Title should be "nps.today"
2. Url should be "https://puzzel.nps.today"
3. Make sure Handshake and Allow to get Puzzel access token are set to ☑️
4. Type should be "Widget"
5. Click Add widget
Unfold the settings for the newly created widget and click Add widget property
1. Key should be "APIkey"
2. Default Value is your api keys from app.nps.today
3. Type should be "Password"
Navigate to Tab Configuration and add tab
1. Call it "nps.today", and click Save changes
2. Click the newly created tab, and click Insert a widget
3. Find "nps.today" and click Add widget and then Save changes
4. Click JSON Editor
  1. Replace "options" with the json-snippet further down (optional: keeps the widget open all the time on the agents puzzel view)
  2. Replace "header" with the json-snippet further down
5. Click Apply then yes then Save
Navigate back to Tab Configuration
1. If the entire company should use the widget
  1. Click ☑️ at "nps.today" under Company/Inherit
  2. Set the value to on
2. If only a user group should use the widget
  1. Click ☑️ at "nps.today" under Selected User Group/Inherit
  2. Set the value to on
3. If only a user should use the widget (e.g. for testing)
  1. Select the User Group the user is in
  2. Click ☑️ at "nps.today" under Selected User/Inherit
  3. Set the value to on
The widget should now pop up next time an agent logs in at agent.puzzel.com. 🎉

Configurations

"options": [
    {
        "key": "alwaysOpen",
        "value": true,
        "text": "Tab is always open",
        "typeId": 3,
        "enabled": true
    },
    {
        "key": "leftTabset",
        "value": false,
        "text": "Default opened in left tab-set",
        "typeId": 3,
        "enabled": true
    }
],
"name": "nps.today",
"singleton": true,

"header": {
    "title": "nps.today",
    "info": null,
    "icon": null,
    "iconClass": "fa-solid fa-square-poll-vertical",
    "class": null,
    "color": "#000000"
},