Miralix
Important
Miralix v6.4 or above is required for this integration.
Features
- Trigger NPS surveys delivered by SMS after a call has ended
- Trigger P-Gap questions for assigned agents in Miralix
- Link surveys to responsible employee
- Map specific Miralix queues to any nps campaigns (Many-to-one)
Requirements
- An active nps.today subscription that includes SMS
- Miralix 6.4 or above
- An API key to your nps.today account
- A list of phone queue names/id's as listed in Miralix
Getting started
All you need is an API key from your nps.today account that you can create by going to your account settings under Management -> Account -> API Keys on app.nps.today and creating a new key. And put that into your nps.today configuration in Miralix
Surveys and the logic linking phone queues to surveys and P-Gap can be configured at app.nps.today