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Miralix

Important

Miralix v6.4 or above is required for this integration.
Miralix v7.2 or above is required for sending surveys after direct calls from an agent.

Features

  • Trigger NPS surveys delivered by SMS after a call has ended
  • Trigger P-Gap questions for assigned agents in Miralix
  • Link surveys to responsible employee
  • Map specific Miralix queues to any nps campaigns (Many-to-one)

Requirements

  • An active nps.today subscription that includes SMS
  • Miralix 6.4 or above
  • An API key to your nps.today account
  • A list of phone queue names/id's as listed in Miralix

Getting started

All you need is an API key from your nps.today account that you can create by going to your account settings under Management -> Account -> API Keys on app.nps.today and creating a new key. And put that into your nps.today configuration in Miralix

Surveys and the logic linking phone queues to surveys and P-Gap can be configured at app.nps.today

Setting up the integration

Follow the documentation made by Miralix on how to set-up the integration between Miralix and nps.today.

Read the documentation here.

Note, that the documentation is in Danish.

Integration show case

Watch the video about the integration made by Miralix here.

Note, that the video is in Danish.