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Enreach Outbound Product Card

Value Proposition

nps.today is the leading multichannel CX-based survey engine for Enreach Outbound with minimal IT involvement. Automate CX measurements and see the results where they benefit the most — inside Enreach Outbound. The nps.today integration enables automatic surveys and responses, all without ever leaving Enreach Outbound.

Product Description

MEASURE
  • Set up and manage branded surveys
  • Set up survey triggers based on data or actions in Enreach Outbound
  • Set up survey triggers in other customer systems, such as Zendesk, Salesforce, Dynamics CRM, Pardot, etc.
UNDERSTAND
  • Make feedback visible in Enreach Outbound Leads
  • Identify trends with manual or AI-based tagging and categorization
  • Analyze NPS responses in your favorite BI system, including the plug & play app for Power BI
ACT
  • Set up automated alerts and notifications based on survey responses

Key Features

Send surveys

Campaign triggers

Automate survey distribution with Campaign Triggers. This approach is easy and involves no IT resources.

Campaign triggers

Set up trigger

HTTP request

HTTP set-up

Triggers via Hooks

Read more about setting up via hooks here.

Triggers via SmartHub

Read more about setting up via SmartHub here.

View response data with Enreach Outbound web widgets

Enable feedback data directly within Enreach Outbound.

Feedback data on Leads

Data back