How to change email sender

This is edited under “employees”. Here you create both the sender name and email. Employees are considered “survey senders” in the system.

To change sender name: edit "Firstname" column

To change sender email: change email on employee

When the employee is created/edited, you can add the new sender in the campaign builder.

Tip

When changing the email, make sure that your domain (e.g. @npstoday.com) is verified in the nps.today system. If you are unsure if your domain is verified, or need a new domain verified, please email support@npstoday.com

Click here to learn more about what needs to be verified on an e-mail domain.

See below how to add an e-mail sender