How to merge data as text in a survey
This allows you to draw data fields to your survey texts.
Often used is {FIRSTNAME}, to adress respondents with their name, to personalize the survey.
Info
Merge fields require you to have the data available in the specific data field, whether you have trigger-based surveys, or do manual send outs.
Click here to find more information on merge fields.
Use case
Beslow is an expample of a surveys text, that merges case data into the survey text:
Hi {FIRSTNAME},
We hope you received the help you needed from our support regarding:
Case title: {TITLE}
Case ID: {CUSTOM_caseid}
Therefore, we hope you will take 1 minute to give your feedback.
Best regards,
nps.today
See below example on how to add a merge field