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How to merge data as text in a survey

This allows you to draw data fields to your survey texts.

Often used is {FIRSTNAME}, to adress respondents with their name, to personalize the survey.


Merge fields require you to have the data available in the specific data field, whether you have trigger-based surveys, or do manual send outs.

Click here to find more information on merge fields.

Use case

Beslow is an expample of a surveys text, that merges case data into the survey text:


We hope you received the help you needed from our support regarding:

Case title: {TITLE}

Case ID: {CUSTOM_caseid}

Therefore, we hope you will take 1 minute to give your feedback.

Best regards,

See below example on how to add a merge field GIFtextplaceholders