How to enable categories on your survey
Enabling “Show Categories” allows the respondent to add a category to their response. This is an easy way to let the respondent give a reason for their ratin/comment.
This is also a tool to get more information from the respondent if they don’t add a comment.
This feature is good to use if you have large volume of responses and don’t have time to categorize the response manually in nps.today.