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Hubspot Product Card

Value Proposition

nps.today is your NPS-based, omnichannel survey for Hubspot. Automate your customer experience program across Sales, Service, and Marketing, as well as your other IT systems, with minimal IT costs. This enables you to measure, understand, and act on your customer feedback in Hubspot.

Product Description

Automate and operationalize your NPS and CX program.

Get customer insight with relevant surveys. Push responses to Hubspot objects like Contacts, Companies, Deals, Tickets etc. and recover bad experiences with alerts and actions.

Set-up your integration with Hubspot API or our Zapier Apps

You can set up your integration using the Hubspot and nps.today API, or with our Zapier Apps.


MEASURE
  • Set up and manage branded surveys

  • Set up NPS triggers based on data or events in Hubspot

  • Set up NPS triggers in other customer systems, such as Zendesk, Salesforce, Genesys, Jira, etc.

UNDERSTAND
  • Make feedback visible to users on your preferred Hubspot objects

  • Make feedback visible in all your other customer systems like Zendesk, Teams, Slack, and Outlook

  • Identify trends with manual or AI based tagging/categorization

  • Understand feedback data in Hubspot with Reports and Dashboard

  • Analyse Feedback in your favourite BI system, incl. the plug & play app for PowerBI

ACT
  • Set up automated alerts and notifications based on NPS responses and CRM data

  • Automate 1:1 follow up tasks for teams or employees incl. escalations

  • Automate feedback follow-up Tasks in Hubspot

Key Features

Send survey

Automate survey send outs with our API or Zapier Apps based on data or actions in Hubspot.

Automated surveys

Autoamted Zapier trigger example

Apex Action example

Survey to Contacts on a list

Send out surveys to Contacts when a Contact is added to a list in Hubspot.

Apex Action example

View response data in Hubspot

Have data right at your hands on relevant objects in Hubspot. Map data to custom fields or add it to the Activities or Notes.

Read more here on how to use nps.today API and Webhook to send responses data.

Contact View

Contact fields:

Contact fields

Contact Notes:

Contact notes

Company View

Company Overview

Company fields

Ticket View

Ticket fields

Contact view

Ticket notes

Contact view

Close the loop

Automated Hubspot Tasks based on responses from nps.today

Create automated Tasks on incoming responses in nps.today.

Tasks

Contact view

Tasks on Company Activity

Contact view

Tasks on Contact Activity

Contact view

Report and dashboard

Use feedback data stored on your Objects in your Hubspot Reports and Dashboards.

Zapier nps.today integrations