Hubspot Product Card
Value Proposition
nps.today is your NPS-based, omnichannel survey for Hubspot. Automate your customer experience program across Sales, Service, and Marketing, as well as your other IT systems, with minimal IT costs. This enables you to measure, understand, and act on your customer feedback in Hubspot.
Product Description
Automate and operationalize your NPS and CX program.
Get customer insight with relevant surveys. Push responses to Hubspot objects like Contacts, Companies, Deals, Tickets etc. and recover bad experiences with alerts and actions.
Set-up your integration with Hubspot API or our Zapier Apps
You can set up your integration using the Hubspot and nps.today API, or with our Zapier Apps.
MEASURE
-
Set up and manage branded surveys
-
Set up NPS triggers based on data or events in Hubspot
-
Set up NPS triggers in other customer systems, such as Zendesk, Salesforce, Genesys, Jira, etc.
UNDERSTAND
-
Make feedback visible to users on your preferred Hubspot objects
-
Make feedback visible in all your other customer systems like Zendesk, Teams, Slack, and Outlook
-
Identify trends with manual or AI based tagging/categorization
-
Understand feedback data in Hubspot with Reports and Dashboard
-
Analyse Feedback in your favourite BI system, incl. the plug & play app for PowerBI
ACT
-
Set up automated alerts and notifications based on NPS responses and CRM data
-
Automate 1:1 follow up tasks for teams or employees incl. escalations
-
Automate feedback follow-up Tasks in Hubspot
Key Features
Send survey
Automate survey send outs with our API or Zapier Apps based on data or actions in Hubspot.
Automated surveys
Autoamted Zapier trigger example
Survey to Contacts on a list
Send out surveys to Contacts when a Contact is added to a list in Hubspot.
View response data in Hubspot
Have data right at your hands on relevant objects in Hubspot. Map data to custom fields or add it to the Activities or Notes.
Read more here on how to use nps.today API and Webhook to send responses data.
Contact View
Contact fields:
Contact Notes:
Company View
Company Overview
Ticket View
Ticket fields
Ticket notes
Close the loop
Automated Hubspot Tasks based on responses from nps.today
Create automated Tasks on incoming responses in nps.today.
Tasks
Tasks on Company Activity
Tasks on Contact Activity
Report and dashboard
Use feedback data stored on your Objects in your Hubspot Reports and Dashboards.