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TOPdesk Product Card

Value Proposition

nps.today is the leading multichannel CX-based survey engine for TOPdesk with minimal IT involvement. Automate CX measurements and see the results where they benefit your customer service the most — inside TOPdesk. The nps.today integration enables automatic surveys and responses, all without ever leaving TOPdesk.

Product Description

MEASURE
  • Set up and manage branded surveys
  • Set up survey triggers based on data or actions in TOPdesk
  • Set up survey triggers in other customer systems, such as Zendesk, Salesforce, Dynamics CRM, Pardot, etc.
  • Embed surveys in existing TOPdesk emails
UNDERSTAND
  • Make feedback visible with TOPdesk web widgets to show nps.today dashboards or Power BI dashboards
  • Identify trends with manual or AI-based tagging and categorization
  • Analyze NPS responses in your favorite BI system, including the plug & play app for Power BI
ACT
  • Set up automated alerts and notifications based on survey responses

Key Features

Send surveys

Automated surveys

Automate survey distribution with TOPdesk Automated Actions.

Survey trigger flow

Survey trigger flow

HTTP request

HTTP request

Embedded surveys

Embed your nps.today survey into your existing TOPdesk e-mails.

Embedded survey

Embedded builder

View response data with TOPdesk web widgets

Access data directly within TOPdesk.
Make feedback visible with TOPdesk web widgets to show nps.today dashboards or Power BI dashboards.

Web widget dashboard

Dashboard

TOPdesk Marketplace