Lime CRM Product Card

Product Description

nps.today is the leading NPS-based, omnichannel survey engine for Lime CRM. Automate your customer experience program across all touchpoints in Lime CRM, as well as your other IT systems, with minimal IT costs.

MEASURE

• Set up and manage branded surveys

• Set up automated survey triggers based on data or events in Lime CRM

• Set up NPS triggers in other customer systems.

UNDERSTAND

• Make NPS responses visible to all Lime CRM users on both the Person- and Company card

• Make NPS responses visible in all your other customer systems like Zendesk, Teams, Slack, and Outlook

• Identify trends with manual or AI based tagging/categorization

• Analyze NPS responses in your favorite BI system, incl. the plug & play app for PowerBI

ACT

• Set up automated alerts and notifications based on NPS responses and CRM data

• Automate 1:1 follow up to-dos for teams or employees in Lime CRM

Key Features

Send Survey

Manual surveys

Send out surveys with a click on a button on the card of our choice.

Automated surveys

Automate survey send out on your Admin Portal.

Send surveys to a list of contacts

You can also send out surveys to a list of contacts by adding the "NPS.Today" send survey button to the Marketing activity card.

View response data in Lime CRM

View data on your Lime CRM cards

View data and charts related to the Company- or Person card.

See Company examples below.

Overview

Responses:

Charts:

View all responses

View or filter through all responses in Lime CRM.

Campaign overview

Get an overview on all your campaigns in nps.today inside Lime CRM.

Close the loop

Set up automated to-dos

Create automated actions on incoming responses in Lime CRM.

Customize your to-dos in the Admin portal.

Made together with Lime

Made together with Lime

This Integration is made together with Lime.

Visit this Lime page to get more information on NPS for Lime CRM.