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AI Support Chat

Limited Availability

To ensure optimal performance, monitoring, and successful scalability, we are currently only rolling out the feature to a limited and controlled group of customers.

If you would like to participate in the controlled rollout, please contact our Support Team directly.

Overview

The nps.today platform includes an integrated AI chatbot designed to facilitate Tier 1 support for platform users. The system provides automated assistance regarding feature usage, configuration, and troubleshooting.

Note

All provided outcomes and references are limited to the content available within the public documentation on docs.nps.today.

Chatbot

Data Source & Logic

The chatbot operates by retrieving information exclusively from the nps.today documentation web page (docs.nps.today).

  • Input: User queries via the chat interface.
  • Processing: The system references the current documentation library to synthesize an answer.
  • Output: The bot delivers a concise text summary along with references to the source documentation for verification.

Scope

The bot is scoped specifically for comprehensive platform support, including minor technical guidance and information about our integrations.