TDC Erhverv One+ Scale Interact Product Card
Value Proposition
NPS for TDC Erhverv One+, Scale and Interact is a partner (OEM) solution built by TDC Erhverv in collaboration with nps.today, with nps.today as the survey engine. Customers measure satisfaction automatically after every call center contact and follow the results in TDC Erhverv Selvbetjening.
Sold and set up by TDC Erhverv
Customers buy the solution from TDC Erhverv and set it up themselves in TDC Erhverv Selvbetjening. For product details, pricing and ordering, see the TDC Erhverv NPS product page.
Product Description
Automatic SMS surveys after every call.
When a call to a call center ends, the caller receives an SMS with a link to a short survey in the customer's own design.
The example below shows what the caller experiences: an SMS from the company's own sender name, a rating question on a 0 to 10 scale, a follow-up question about the reason for the rating, and a closing thank-you text.
MEASURE
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Measure customer satisfaction and loyalty after every call center contact
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Get feedback automatically, with no manual work
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Tailor the questions to your needs
UNDERSTAND
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Follow the NPS score and Promoters, Passives and Detractors on the dashboard
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Compare performance across call centers
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See why customers gave their rating
ACT
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React quickly to dissatisfied customers
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Extend to the whole customer journey with nps.today, also with AI
Key Features
Create NPS measurements
Set up in a few steps
Create a measurement, choose which call centers it applies to, and design the survey with logo, question and follow-up question.
All measurements are listed in one overview, showing each measurement's NPS score, the call centers it covers and the number of responses. From here measurements can be created, edited or deleted.
Design the survey
Make the survey your own. Add your logo, write your own question and follow-up question, and set the texts on the rating scale. A live preview on the right shows the survey exactly as the customer will see it.
Dashboard and reports
Dashboard
Follow the NPS score, Promoters, Passives and Detractors, and every response across call centers.
The gauge at the top shows the overall NPS score, with the number of Promoters, Passives and Detractors next to it. Below, every response is listed with its score, call center and whether the customer gave a reason. Filter by measurement, score group, call center or period to find the responses that need attention.
Order a report
Order a report with all scores and comments for a chosen period.
Click Bestil rapport on the dashboard, choose the period and enter an email address. An email is sent when the report is ready to download, so the data can be shared or analysed further outside Selvbetjening.
Advanced options with nps.today
| Level | What you get |
|---|---|
| Basic | Send surveys from One+, Scale and Interact, set up in TDC Erhverv Selvbetjening |
| Advanced | More features for super users |
| Extended | Customer feedback across the whole company, also with AI |